Support

Most questions are answered below. If you don’t find what you’re looking for, send us a message or email support@helmkinetics.com directly. We reply within two business days.

Frequently asked

What is HELM?

HELM is a personalized physiological model of your fitness, fatigue, and per-tissue injury risk. It reads from your existing services, calibrates to you, and updates daily. Every estimate comes with a clear sense of how confident it is.

How does HELM use my activity data?

Only to compute your state: fitness, fatigue, injury risk, and recommendations for you. We don’t sell it. We don’t share it with advertisers or any other third party. Disconnect any source from Settings → Integrations and HELM stops reading immediately.

How does HELM use my health data?

Same as activity data: only to compute your state. Health signals stay under your account. We don’t sell it. We don’t share it with advertisers or any other third party. You control which categories HELM can read through your device or platform permissions; revoking access stops further reads instantly.

Can I delete my data?

Yes. Email support@helmkinetics.com from the address on your account (or use the form below with topic “Privacy / deletion”). We delete account data within 30 days. Aggregated, fully anonymized statistics may be retained for product analytics; nothing that could identify you remains.

I can't sign in / didn't get my sign-in code.

Sign-in codes come from noreply@helmkinetics.com. Check your spam folder and add the address to your contacts. Codes expire after 10 minutes; request a new one from the sign-in page. If you still can’t sign in after that, contact us with topic “Account / sign-in” and include the email address you used to sign up.

How long do you take to respond?

Within two business days. Privacy and deletion requests are handled within the timelines required by GDPR (one calendar month) and CCPA (45 days), and typically much faster.

Who's behind HELM?

I’m one person: an engineer, a trail runner, and a dad of two with no minutes to waste.

Which is why two Achilles injuries in two years hit so hard. One side, then the other, both without warning. Rehab worked, but it cost me weeks each time, weeks I didn’t have, and left me with one question: what did I miss?? No tool I was training with could answer it. So I’m building what I wish I’d had: a way to see strain accumulating before it turns into the next injury. Bootstrapped by choice: no investors, no growth targets, just the freedom to build what actually matters to the people using it. Trusted medical advisers keep the engineering honest. No name on it yet. The work speaks first.

Contact us

Prefer email? Reach us at support@helmkinetics.com.